Question

If it is rare to want to find closed cases, is there a way to make searches return only open cases by default?

Answer 1

A quick and easy way to help get only open cases in search results is to put "status:open" in the search box. You can have it always appear there via one line of javascript in the BugMonkey plugin.

1. Install BugMonkey from the Plugin Gallery
2. Go to Admin -> Plugins and click to configure BugMonkey
3. Paste the following line of javascript into the first text box and save:
   idDropList_searchFor_oText.value = " status:open";

When the page loads, that line will run, putting " status:open" in the search box. Now you just enter the rest of your search phrase and go.

Answer 2

Don't know why, but Adambox's script didn't seem to work for me. here is an alternate version of the same script that seems more reliable (at least on my installation)

$("#idDropList_searchFor_oText").val(" status:open");