Question

we get a number of emails from clients that include pictures embedded within the the email. They generally show

i did this

[picture]

then i did this [picture]

is there a way to get fogbugz to keep the pictures in line with the text so that the entire story make sense to the reader of the support email.

at the moment, they just fall to the end in no particular order.

Using fogbugz 7.1.8 on OSX server

See also inline display for image in multipart/mixed messages.

Case FC2010299

Answer 1

FogBugz 8.3 does currently support writing HTML emails. At the moment, however, it does not support displaying incoming HTML emails. We plan to support this in the near future. Up-vote the question above to show your support. If your primary need is for images to be shown inline, take a look at this new plugin.

Answer 2

Okay. I've got a good hack to get around this issue until FogCreek implements this in a future version of FogBugz. It involves modifying the source code so it is a no-go for FBOD, but I'll post it anyway for anyone that might find it useful.

For those of you willing to live on the edge, here is how to "fix" your FogBugz installation so that the view-source option under the reply menu for an e-mail will open the original e-mail in whatever mail client you have configured displaying all formatting from RTF or HTML e-mails including images.

Note: In this tweak I didn't go as far as changing the wording on the menu option to reflect the changed behavior. Usually with source code mods I try to change the bare minimum I can get away with to achieve the desired purpose. If you really need to change the label it is in the dlgBugEditing.was file at line 1565 (in my install).

!!!! USE AT YOUR OWN RISK !!!!

Danger! Danger! Danger!
This solution requires editing the source code of FogBugz. The right way to do this under normal circumstances would be to use the extensive API and plugin framework, but as far as I can tell there isn't an API exposed that makes for a clean way to address this customization. Source code mods, are a last ditch option.

---

Caveats

• Although the change seems pretty benign. I don't guarantee that this won't break something else in FogBugz.
• Understandibly, Fog Creek might not be willing to fully support (or support at all) hacked versions of their software or issues this may cause.
• Whenever you install upgrades to FB this fix may be overwritten and need to be applied again.

---

If you have read the above and you are stil willing to accept the potential downsides of running a tweaked FogBugz install, here is how you do it.

Instructions
(1) Backup your FogBugz program directory before you start.

(2) Open the file your-fogbugz-directory\src-Website\download2.was in the text editor of your choice.

(3) Find these lines and modify them as shown below.

'replaced version
'Response.ContentType = "text/plain"
'Response.AddHeader "Content-Disposition", "inline; filename=message.txt"

'new version
Response.ContentType = "message/rfc822"
Response.AddHeader "Content-Disposition", "inline; filename=message.eml"

Note: In my install it was lines 95-96, but it may vary depending on your FB version.

(4) Stop IIS on the machine and the maintenance service.
(5) Rebuild the FogBugz web site.

Answer 3

This is a show stopper for us... we want to move to FB OnDemand, but can't without this feature! :)

We have clients that send us email newsletters and we need to be able to see the HTML version...

They also copy/paste text from their website with edits they want made marked up with colors and such and we can't get it in our ticket.

If nothing else, if FB could attach the HTML version of the email, that would work for us! :)

Thanks! Patrick Steil http://www.ChurchBuzz.org Church Website Optimization

Answer 4

We need to dsiplay HTML incoming e-mails too, please take this new feature into the required consideration for the future versions. It is very important for us. We have also try to use the fix written above but without success.

Answer 5

+1 - not to be a smart ass, but can't believe this feature hasn't been implemented yet. We use FogBugz as our HelpDesk software and it's annoying as hell when employees/customer send us emails with tables or text they're emphasizing in bold/highlight, etc. and we have to ask them to resend because it doesn't come through correctly.

Answer 6

Any ideas when this request will be addressed? It seems like we have not seen any robust feature changes from the FogBugz team in some time.

Answer 7

Same, we'd really like to see this. Line breaks look awful.

Answer 8

Would love this feature to be implemented. We also use FogBugz as helpdesk software, so being able to displaying the HTML is almost essential. Furthermore, the Inline Image Attachments PlugIn doesn't appear to work for us (emails from Outlook)

Answer 9

"We plan to support this in the near future." - Jan 14, 2010

Example emails we receive from clients:

1. Please see my reply in blue/red text below - it appears black so we just guess which is their text
2. Here is a table with the data you requested - we don't see a table but instead see a confusing list of rows that runs for pages, inevitably resulting in a reply email something like, "apologies valued customer, we use this system called fogbugz that doesn't support html - here's my personal email address..."
3. I've circled the issue on the image below - instead we receive 2 attachments 1) a screenshot 2) a circle.

I would have expected email formatting to be pretty high on the Fogbugz priority list? http://www.joelonsoftware.com/articles/Unicode.html

Answer 10

I've run into this with my FBOD account after only using it for a few days. What seems particularly unjoined up is that if you use your Fogbugz email to receive notifications from this Feature Request system you just get a blank email that reads:

"Please read this email from a location that can display HTML emails"

Leaving you no way of knowing what on earth it was that the system was trying to notify you of!

Very disappointing that this was slated for support in the near future back at the start of 2010, and now in 2013 there is still no sign of it.

Answer 11

+1 for this feature request.

When can we expect this to be implemented?

Answer 12

+1 from me too. I am using On Demand, the Inline Image Attachments plugin is active, but:

1. pictures appear below the text in the case display
2. the notification email does not include any pictures.