Question

we get a number of emails from clients that include pictures embedded within the the email. They generally show

i did this

[picture]

then i did this [picture]

is there a way to get fogbugz to keep the pictures in line with the text so that the entire story make sense to the reader of the support email.

at the moment, they just fall to the end in no particular order.

Using fogbugz 7.1.8 on OSX server

See also inline display for image in multipart/mixed messages.

Case FC2010299

Answer 1

FogBugz 8.3 does currently support writing HTML emails. At the moment, however, it does not support displaying incoming HTML emails. We plan to support this in the near future. Up-vote the question above to show your support. If your primary need is for images to be shown inline, take a look at this new plugin.

Answer 2

Okay. I've got a good hack to get around this issue until FogCreek implements this in a future version of FogBugz. It involves modifying the source code so it is a no-go for FBOD, but I'll post it anyway for anyone that might find it useful.

For those of you willing to live on the edge, here is how to "fix" your FogBugz installation so that the view-source option under the reply menu for an e-mail will open the original e-mail in whatever mail client you have configured displaying all formatting from RTF or HTML e-mails including images.

Note: In this tweak I didn't go as far as changing the wording on the menu option to reflect the changed behavior. Usually with source code mods I try to change the bare minimum I can get away with to achieve the desired purpose. If you really need to change the label it is in the dlgBugEditing.was file at line 1565 (in my install).

!!!! USE AT YOUR OWN RISK !!!!

Danger! Danger! Danger!
This solution requires editing the source code of FogBugz. The right way to do this under normal circumstances would be to use the extensive API and plugin framework, but as far as I can tell there isn't an API exposed that makes for a clean way to address this customization. Source code mods, are a last ditch option.

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Caveats

• Although the change seems pretty benign. I don't guarantee that this won't break something else in FogBugz.
• Understandibly, Fog Creek might not be willing to fully support (or support at all) hacked versions of their software or issues this may cause.
• Whenever you install upgrades to FB this fix may be overwritten and need to be applied again.

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If you have read the above and you are stil willing to accept the potential downsides of running a tweaked FogBugz install, here is how you do it.

Instructions
(1) Backup your FogBugz program directory before you start.

(2) Open the file your-fogbugz-directory\src-Website\download2.was in the text editor of your choice.

(3) Find these lines and modify them as shown below.

'replaced version
'Response.ContentType = "text/plain"
'Response.AddHeader "Content-Disposition", "inline; filename=message.txt"

'new version
Response.ContentType = "message/rfc822"
Response.AddHeader "Content-Disposition", "inline; filename=message.eml"

Note: In my install it was lines 95-96, but it may vary depending on your FB version.

(4) Stop IIS on the machine and the maintenance service.
(5) Rebuild the FogBugz web site.

Answer 3

This is a show stopper for us... we want to move to FB OnDemand, but can't without this feature! :)

We have clients that send us email newsletters and we need to be able to see the HTML version...

They also copy/paste text from their website with edits they want made marked up with colors and such and we can't get it in our ticket.

If nothing else, if FB could attach the HTML version of the email, that would work for us! :)

Thanks! Patrick Steil http://www.ChurchBuzz.org Church Website Optimization

Answer 4

We need to dsiplay HTML incoming e-mails too, please take this new feature into the required consideration for the future versions. It is very important for us. We have also try to use the fix written above but without success.

Answer 5

+1 - not to be a smart ass, but can't believe this feature hasn't been implemented yet. We use FogBugz as our HelpDesk software and it's annoying as hell when employees/customer send us emails with tables or text they're emphasizing in bold/highlight, etc. and we have to ask them to resend because it doesn't come through correctly.

Answer 6

Any ideas when this request will be addressed? It seems like we have not seen any robust feature changes from the FogBugz team in some time.