We started with only one Project in FogBugz but now that they are ALL present we haven't been doing a very good job resolving. We have been sending an email through our Support Copy account but never make it back into "RESOLVE/CLOSE". Is there a way that we can Close a case if we send an email through FogBugz?
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You can close the case by clicking the "Send & Close" button instead of just clicking the "Send" button when you're replying to an email in FogBugz. We have a feature request on the books to add a "Send & Resolve" button as well. |
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