1

I occasionally hear from customers who have had a broken outgoing email setup for some months. When they fix their SMTP settings, the pending messages that have piled up are all sent out in a great flood. Should we not send emails without confirmation if they're past a certain age, or if there's zillions of them built up?

flag
Shouldn't FogBugz inform you immediately if it has trouble sending email? Why is it sitting in silence for months, all the while failing to deliver any email? – Greg Saven♦ Mar 3 2010 at 0:53
It doesn't sit in silence. People ignore the "Some Errors" warning at the top of their page and things pile up. – Rich Armstrong♦ Mar 3 2010 at 15:24
This behavior would also be usefully applied to the case where pointing a FogBugz inbox at a POP account that has unread messages already present. If the number of unread messages on the first read or two is over some threshold, it would be great if the system would allow those emails NOT to be processed (or at least not send out emails or give a warning and allow an override of some sort to stop the blast) – cdeszaq Apr 30 2010 at 14:42

1 Answer

1

Our company would have appreciated this functionality recently. We were using a third party hosting company for FB. They mangled the installation and configuration and the email notifications were broken for 6 months or more. One of my first tasks was to get that working when I joined this company.

I never saw the emails as I had not been at the company as they were backing up, but they annoyed a lot of people... I think some people still have a filter on their inbox to delete them straight away.

Not a huge priority, but it might be useful for some folks.

link|flag

Your Answer

Not the answer you're looking for? Browse other questions tagged or ask your own question.