If the correspondent has a FB account, it's customary to assign the case to him/her then assign it back to yourself. That will cause an email alert to be sent the user, and you will remain the assignee.
There's currently no way to make a private case visible to an external user, but you can easily use the email functionality in the case view to send an email to the user containing a summary of the case. The email will then of course be stored as an event within the case.
I've opened a case to ensure that we reevaluate this design for a future release.
I'd like to be able to assign correspondents to cases I open as well. I received a list of issues from a client today. I'd like to enter each as a case, and assign 3 correspondents to each so that they can track progress of the case. I also want the case to show up in the "Your cases" section in the bottom left of the screen for all 3 of them.
I tried adding multiple correspondent email addresses separated by commas, but it didn't seem to work.
Is there another way to accomplish this without using correspondents?
This is a really obvious feature that needs to be added to FB.
Usually when you write a bug, you want to include a list of people who all have a stake in the bug, usually this is because these people are affected by it, affected by the fix, or need to provide information or approvals for the fix.
This style of bug is not to jump sequentially from Person A to B to C to D, instead it is Person A,B,C and D all providing input and receiving updates for the bug as all parties have some stake in various aspects of the issue.