Question

How to handle very large attachments (both in emails and in cases)?

We often have to deal with very large attachments - roundabout 100MB each.

There are three issues in handling them:

1. How can an attachment be removed? You answer to question enhancements of fb 7 file attachment ..., that you can remove attachments in editmode. We only can remove it, if we just added it and not yet saved the changes (click on trash-bin), once it is saved we are not able to remove it anymore.

2. There is no progress update on uploading a file. On big uploads this can be annoying, even critical, because you do not know how long the operation will take - minutes or hours.

3. There is no resume facility on uploads, on uploading big files this can be an issue, if connection drops during upload.

Answer 1

Dealing with files of this size over HTTP or email is dicey at best. For now, we recommend using FTP or some other outside system to store and process files of this size. Under 50MB should work, but there's not a lot of sites that do well with this size attachment.

FogBugz, like most web applications, is not designed to handle large file attachments or very large emails. Gmail, for instance, has a 10MB attachment limit.

We urge you to use an outside system like FTP or DropBox for handling very large files.

Answer 2

I use a product called Icewarp that uses something they call SmartAttach that allows large attachments to be sent. I use it for my videos and hi-res graphics my company creates. It uploads into the server and sends a link in the email for the user to retrieve the message, works great for me. I have had to use it for a file a little over 1Gb and it sent and downloaded without an issue so I would recommend checking that out as it was my main reason for choosing them to be my mail provider.

Icewarp replaced my awful Exchange system for much less money and gave me a ton of new features like this that I either used to pay extra for or just did not have as a possibility on MS.

• Mark