Question

This seems so obvious that I am almost sure I am missing something.

When viewing a case detail, is there any way to see the ticket number assigned to that case?

Answer 1

Currently we don't show the public ticket url. The workaround is to create a snippet called ticketurl with the following text:

{ticketurl}

Then just invoke the snippet on reply and FogBugz will write it out for you.

Note that not all cases have tickets. Only ones that were emailed in by people...