We have most cases assigned to 'up for grabs' user.
So, the common confusion of developers occures when they start working on some case assigned to a virtual user, but this case does not assigns to them automatically. After working with a scrum board this seems very natural to them.
They ask me: "what's the difference between case assigned to them and working on case"?
Of course, i do see the difference, but, after all, 99% times when you start working on the case - you take responsibility for it (at least, temporarily).
I'd like some kind of checkbox in the working on menu ("also, assign this case to me"). Ideally - also a global/per user setting that set's this checkbox default value.
Does this make any sense?