We had a email configuration issue that caused emails to bounce back to FBz and ended up spamming our tickets with thousands of email events.
I would like to remove these events from the ticket. I looked in the DB and removed the entry related to the email event from the BugEvent and BugView tables. However this resulted in the ticket not showing up in the filter where it should (and was before I removed the entries). I am guessing there is additional reference in other tables to this event that is causing the ticket to not show up correctly.
Could someone shed some light on how to do this. Simply removing the content of the email and marking it as Removed is not sufficient because of the amount of email events (3000+) in each ticket.
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Found the culprit. In the Bug table there is reference to the LatestEvent (two fields) I had to change those to appropriate items that were not the ones that I was deleting and the item showed up just fine. |
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