Question

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Feature Request: Templated case notification email

Very simple, just need to see priority in the subject of the email notification. We have a local install of fogbugz if that makes a difference.

I have no problems telling developers to log into FB to view the bug etc, but if the dev is hard at work and a Pri 6 comes in, his reaction time should be different from a Pri 1. Can I make this info available in the subject?

Answer 1

There currently isn't a way to easily customize the message body or subject line of notification emails. Rich touches on this subject in his answer to a somewhat similar question.

Having a local install however, does mean that you could modify the source code yourself and recompile FogBugz using our Wasabi compiler. Clearly this requires being careful, but the code you'd be looking to change is in %PROGRAMFILES%\FogBugz\src-Website\CBug.was in the InternalEmailNotification method (should be around line 2710).

Answer 2

The other option here is to filter notifications on the email client side. Notifications are predictably structured, so they can be easily filtered by Outlook, Thunderbird, or Gmail. For instance, I can filter out all emails with "A case has been opened and assigned to you" and "Priority: 7" in the body.

This is not an ideal state of affairs. We do recognize the value of having configurable email notifications, but for right now, it's a matter of what we spend our time on. We have to dedicate our time to those features and bugs which are impossible to workaround or compensate for. The current solution of relying on outside email client filtering is an imperfect solution, but it works, so that's likely to be the state of affairs for the foreseeable future.