Let's say I'm working on a project, and I'm waiting for a graphic designer to send some screen designs for the next feature. I can't work on anything else.
Later on in the project, I'm waiting for testers to send me their feedback. Sometimes I could be waiting for days.
Assuming these people are outside of our Fogbugz system, where do I book time when I'm waiting like this? I want EBS to correctly predict that I will spend a certain amount of time waiting. I want to be able to give the customer an accurate release date, taking these kinds of delays into consideration.
Is this what scheduled items are for? Should I create a "Waiting" item and estimate that? Or should I just "leave the clock running" on whatever was the last thing I was working on?