I noticed that resolved (but open) cases have a Resolve button. Why is that? So users can change the resolution status?
I find it confusing. Users can Edit to change the status, isn't that enough?
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I noticed that resolved (but open) cases have a Resolve button. Why is that? So users can change the resolution status? I find it confusing. Users can Edit to change the status, isn't that enough? |
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The Resolve button is there so you can easily re-resolve a case with a different status. While the Edit button does allow you to change the status of a resolved case, as you mention, clicking the Edit button puts your focus into the comment textbox, while clicking Resolve focuses the status droplist directly. It's not a huge difference, but it's helpful depending on what you're trying to do. Especially if you're trying to navigate around FogBugz quickly using its keyboard shortcuts. |
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It's by design, but we disagree enough to fix it using this customization:
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