Question

Since a few days, the case page doesn't contain arrows to go to the next/previous case. Ever. I ruled out any plugin or customization effect using No Plugins Mode.

All #bugviewActionButtonsTop ul.toolbar.nextprev contains is li #star0.

We recently upgraded to version 8.8.39.0. But I'm almost sure I did see arrows after the upgrade...

Anyone else seeing this? How can I debug this?

We are having more problems currently (logging in doesn't work :-/ ), so that might be related.

Answer 1

It turned out to be a cookie problem.

Using MS Forefront TMG, we tried to have FogBugz available internally with a path (say http:/server:123/fogbugz/) but externally without a path (like http://support.ourdomain.us/). That caused some cookies to use / and others to use /fogbugz as their paths...

Fog Creek support (their case FC2334884) had us add a special (undocumented) registry key which solved both logging in and the lacking arrows:

REGEDIT4
[HKEY_LOCAL_MACHINE\SOFTWARE\Fog Creek Software\FogBugz\website]
"fStoreAuthCookieAtRoot"="1"

---

Aside: don't add this key from a 32 bit program (we used a 32 bit file manager :-< ) if your FogBugz runs as a 64 bit process. It will incorrectly use KEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Fog Creek Software instead.