Question

We have a small fogbugz on demand set up, and have just recently decided to have two people manage our support cases that come into the system through email.

Is it possible to set up the Inbox (or anything else) such that whenever a new email is imported into the inbox and requires attention, two people gets notified by email?

We have set the owner of the project to the person we originally had alone on the support team, but we cannot find a way to "add an owner" or anything similar.

Note that we only want to distribute the notifications, the two users will still log into fogbugz using their separate accounts and handle the cases as normal.

Answer 1

This is very easy in FogBugz. Simply create a virtual user (which, as you are no doubt aware, doesn't require a licence), for example, "Support," and set the e-mail address of the virtual user to be the addresses of the support team members as "person1@company.com,person2@company.com" and then just automatically assign all newly-arrived cases in the Inbox to the Support virtual user, and they should both receive notifications.