How can an external user (who does not have a FogBugz login) submit a screenshot? Can they use the screenshot tool?
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Those without FogBugz logins can always submit cases via email (assuming you have FogBugz setup to check a POP mailbox). If the message contains an image, it will be included in the case. To help external users submit screenshots, you can give them access to the FogBugz screenshot tool. To use the screenshot tool, the person must be either a FogBugz user or a community user. Community users are free, and are used for things like the discussion groups and public wikis. The next thing you'd need to do is setup a public project that the person can submit a case to. Once the person has a community user login, installing the screenshot tool is easy. There is a link to it in the Extras menu. You can also distribute a direct link to the page: |
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