There is not currently an option to configure search to exclude closed cases by default.
As a workaround, the following BugMonkey customization will automatically append " status:active" to your search box when you submit your search request:
name: Search only active cases by default
description: Modifies the search box to only search for active cases by default
author: Dane Bertram
version: 1.0.1.0
js:
$('#frmSearch').on('submit', function() {
var jSearchFor = $('#searchFor');
var search = jSearchFor.val();
if (search.toLowerCase().indexOf('status:') === -1 && !/^\d+$/.test(search.trim())) {
jSearchFor.val(search + ' status:active');
}
});
Note that this customization will only append " status:active" if your customer search
- doesn't already include a "status:" clause AND
- isn't just a case number (i.e., you're trying to do a quick case lookup)