Question

If a user emails FB they get a ticket (which contains the case number) in a receipt email.

But if they log via scoutsubmit there is no ability to tell them what their ticket (or, at the very least, case number) is.

Would be very useful to be able to specify this - maybe as {ticket} in the "friendly response" as well as in the raw XML.

Answer 1

Thanks for the feature request! We'll file it as an official request when it reaches our top 100 feature requests by votes. To get it there, vote up this question!