I'm searching for a best practice on how to handle implicit timeloss when working on a task.
for example if a developer is working on a Task. now the phone rings and he is asked something that doesn't have anything to do with the task he is currently working on. Now he phones for 5 minutes.
Should this 5 Minutes be added to the spent time on the task he was originally working?
On the one hand I think this would be good because EBS would learn from "daily interruptions". But on the other hand I can't see how long the task really took.
Also when working on a task and now our boss wants spontaneously a meeting talking about the task.
Should this meeting be counted towards the time effort ?
I'd love to hear in which way (bigger picture) this scenarios are handled and what were the up- and downsides of each solution.