Answer by Mitch for Feature Request (Completed): Merge emails into other cases to handle scattered email threads.

2011-09-06T15:16:47Z

We'd like this as well and not just for emails but a general merge for cases.

New cases are often submitted via email with dozens of people CCed in. Each response to all from the CC group then spawns a new case. This gets boring very quickly and makes the case difficult to manage.

These emails are coming from customers who have no access to fogbugz and may not even be familiar with our product, so treating it as an end-user education problem isn't a workable solution.

From this thread it doesn't look like we are the only one facing this problem.

It would also be nice to have an auto-merge feature that makes suggestions based on the email subject line which may only be missing the (Case:xxxx).

User mitch - FogBugz Knowledge Exchange

Answer by Mitch for Feature Request (Completed): Merge emails into other cases to handle scattered email threads.