Any way to associate multiple email personalities with a single email account?

2010-10-21T19:56:17Z

Here's our situation. We have three distinct email addresses (sales@, info@, and support@) that all feed into FogBugz. However, those addresses all forward to a single actual email account (a gmail account: no offense to FB, but we're big fans of gmail's spam filtering).

So on the FB end, we have a single mail account set up to check the gmail account. From FB's perspective this account is named after the info@ address, so our replies go out as info@.

We recently upgraded from v6 to v8, so we've discovered the v7-era feature where if the incoming email was addressed to support@, and we reply from info@, FB automatically cc's support@ (presumably to keep that address in the loop).

We can manually delete the cc: every time we send mail but this gets old fast. So:

Is there any way to associate more than one email personality with the gmail account? So we could choose whether to respond as info@, support@, or sales@?

Or is there a way to turn off the automatic cc: behavior?

Obviously we can break out the three addresses and give each its own real POP account, but we were happy with the way this worked with v6 and want to explore whether there's a possible fix on the FB side.

Comment by Eric Baumgartner

2010-10-28T07:35:55Z

Sounds good, but I don't see any box called Aliases. I'm selecting Admin > Mailboxes and then editing the only mailbox present. Is there an alternate view?

User eric baumgartner - FogBugz Knowledge Exchange

Any way to associate multiple email personalities with a single email account?

Comment by Eric Baumgartner