status-filed Questions - FogBugz Knowledge Exchange

Editing release notes via XML API

2009-09-29T17:21:16Z

Is editing of release notes via XML API possible? Documentation mentions only sReleaseNotes element (without any example of its format), but nothing about editing. I tried to use cmd=edit with sReleaseNote=Hello (and also sRelaseNotes), but nothing happened.

Would you consider adding this feature to the XML API?

Case FC1285755

Estimation History not working

2010-01-06T06:05:31Z

I'm using FogBugz On Demand. I have several cases that have been opened, estimated, worked on, and resolved as "(completed)" by me, yet when I go to the "My estimation history" report, I get the message that I have no historical estimates. Why?

I use a customized category of "task" for most cases instead of the standard bug, feature, inquiry, schedule item, etc., would that make a difference?

Is there a minimum number of cases that must be resolved after estimating before they show up in your estimation history?

Does the "time charged against it" have to be through "Working On" then stopping? Several tasks were done offline and my timesheet was manually edited later.

Case FC2152377

How can I add a link to a subcase when it is created?

2010-02-09T20:44:09Z

I'd like the case history text that is generated when I add a subcase to include a hyperlink to the subcase.

Example text:

Created subcase 1234.

Edit: it would also be really nice to have a link to the subcase included in any notification emails that are generated as a result of adding a subcase.

Case FC1853842

the install/upgrade EXE stops IIS - can't it just stop the app pool that the fogbugz installation is in?

2010-12-27T21:22:09Z

I am running 10 web sites on that IIS installation. Why is the FogBugz stopping the entire www server instead of that the FBZ app pool? The upgrade went smoothly, but that was a drastic step, it should be optional or better yet stop the app pool; and a warning.

thanks,

Mike

Case FC1993640

How do I search for an exact match?

2009-12-17T23:00:22Z

Sometimes, putting the whole name into the search is not convenient because it's too long. Or sometimes, the whole name of one project is a substring of several others, (e.g., searching for area:"spam" returns cases in both the Spam and Not Spam area because they both contain the substring "Spam"). How do I search on an axis, e.g. Project: for an exact match? When I search for Project:"foo" I get results for a project called "foobar". Or less abstractly, Milestone:"Widget 1.0" returns cases with the milestone "Widget 1.0.5"

Case FC1228177

Help! The mod-mono-server2 process is killing my server!

2010-05-05T14:55:44Z

My users are complaining that FogBugz is running slowly all of a sudden. When I run top on my FogBugz web server (which is on Linux), I see that the mod-mono-server2.exe process is consuming 99% CPU.

How can I prevent this from happening?

Case FC1863199

Feature request: Set a priority from case context menu

2009-12-27T12:50:30Z

Why can't i do that?

Set a miletone - yes, but not a priority?

It's a common task of a team lead or manager - to rearrange work by priority.

Case FC1423832

Feature Request: the ability to re-order articles within a Wiki's Page Hierarchy

2010-10-22T15:25:17Z

Bug: Search box within filter becomes inactive when cursor moves off it

2010-10-04T03:26:13Z

Repro steps:

Open a saved filter
Click 'Refine Filter' Link
Click Search for
Hold the cursor over the text box and type
Now take cursor off the box (without clicking anywhere) and continue typing

You can only type in this box when the cursor is over it

Case FC1958591

Feature request: set a reminder/alert on a case

2010-07-01T17:25:53Z

I'd love the ability to set a reminder/alert on a case that reminds me that something needs to be done at/by a certain date/time.

The simplest implementation would probably send me a regular notification email. A much cooler implementation would use JavaScript to make an alert box appear that I could snooze or dismiss.

Case FC1913584

Feature Request - Solution for too many projects

2010-01-10T20:02:08Z

I do a wide variety of freelancing projects, the number of projects within my FogBugz instance is larger than at a company that only supports a few products. Within a year, there could be well over 100 projects, and this would clearly make the product more difficult to use, specifically by overflowing the reports menu, and increasing the number of choices on all project selection dropdowns, making it more difficult to find the correct project.

I know that you have a feature to delete projects. I tried deleting a project and noticed that it remained part of the account, and could be undeleted later. However, when I deleted a project, I could not filter past cases on the project. For completed projects, I would like to be able to see past cases, time spent, and other data, which I cannot do with deleted projects in the current state.

I propose two solutions:

1) Create a new filter category for "Deleted Projects" which would function identically to how the "Projects" filter works, except the dropdown would only show deleted projects. This would solve the problem by allowing me to view data on deleted projects.

2) Create a new action for archiving projects which would function similar to how deleting projects works now. Then create a new filter category for "Archived Projects" which would function identically to how the "Projects" filter works, except the dropdown would only show archived projects.

Case FC1839297

Can a mailbox auto-reply message include the CC addresses from the incoming email?

2010-01-06T22:18:29Z

Assume that our customer, UserA, sends a support request email to our FogBugz mailbox and CC's his colleague UserB on this email. I would like the auto-response email to be sent to UserA and CC'd to UserB so that both users may track the issue and respond via email. Is this possible?

Case FC1838002

Feature Request: Select fields shown in rss feed

2009-09-15T10:13:58Z

(I'm not sure if this is possible already, but at least I haven't found a way to do it.)

The request is as follows:

Ability to define what fields are shown in an rss feed, preferably customizable per-filter.

At the moment (FB 7.0.30) it seems rss feeds always include the following fields:

Title (Opened date)
Priority
Assigned to
Status (Milestone) Estimate

As an example, if I create a filter to show new cases in a particular project, when reading these in my rss client they seem to come from the "Assigned to" person instead of the "Opened by" person and I can't figure out how to customize what fields to show.

Case FC1838017

Trouble attaching files in Safari

2011-02-18T15:39:52Z

Replicate it by:

Click "Attach File" link when editing a case.
Press "Choose File" button.
Drag your file onto the open dialog box and click ok.
The "Attach File" link is still there. (Rather than "Attach another file")
The file you selected isn't showing (where in other browsers you'd be able to click the can to remove that attachment).

Case FC2027376

How do I reply to many email cases at the same time (in bulk)?

2009-12-17T16:57:51Z

We receive a large number of support requests which can all be satisfied with a bulk response (e.g. "upgrade to the latest version"). Is there a way to respond to issues in bulk?

Case FC142817

Up-vote this question to show your support for adding this feature.

How can I get secure LDAP authentication working with OpenLDAP?

2010-10-08T19:34:21Z

We recently upgraded from FogBugz 6 to 8.0.26. I'm trying to get LDAP authentication to work against OpenLDAP (slapd 2.4.11), with very discouraging results.

When I specify LDAPS://ldap.example.com/dc=example,dc=com for the URL, Fogbugz connects to port 636 of my LDAP server, but does not attempt to start a secure connection. (Instead it just dumps a plaintext BIND request, which the secure LDAP server ignores)

I'd like very much to be able to use SSL for the connection to the LDAP server. There does not seem to be a way to configure this. Am I missing something?

Case FC1960559

Support Feature Request - Ability to "Anonymize" FogBugz Database

2010-02-16T13:58:09Z

I am administrator of a FogBugz installation for a client with very strict rules about protecting data. Occasionally, I find, or have reported to me, bugs which seem to lie in FogBugz. Often, the best way to get these resolved would be to submit the database, but I am not in a position to do so. It would be great if someone could provide a mechanism (e.g. a MySQL script, a standalone script or executable which can modify MySQL dump file, or even a plug-in) which does, at a minimumn, the following:

Drop the attachment table (except maybe for entries which correspond to icons used by FB - I think some are stored here)
Anonymize all names, e-mail addresses, and phone numbers in the user database (to e.g. User #1, etc)
Anonymize all projects (renaming them to e.g. Project #1, etc), and the names of the contact person for each project
- Anonymize all areas (e.g. Area #1, etc, for each project)
Replace all text in all case titles, bug events, wiki articles, and discussion pages with, say, X's (this seems preferable to just blanking them out in case some problems depend on the amount of text in a field)

It's also necessary to address tags, word lists, custom bug data, etc...

I'm having a difficult time figuring out everything that would need to be done to denature the database in this way, much less the best way to do it. I can't be the only one in the position of having a database full of proprietary data and FogBugz problems to sort out, so I think this might make a very useful addition to FogBugz.

Case FC1917611

Non-US layout keyboard: snippet activation key not working in HTML/rich text mode

2011-02-03T12:58:24Z

We're using the #-key to trigger the inclusion of snippets into our email texts on German keyboards. This does not work in HTML mode, it only works in plain text mode.

How can I access my snippets in HTML mode? I know that there is a snippet-button in the menu bar in HTML mode, that does not help much as grabbing the mouse and clicking around really interrupts the work flow.

Case FC2011619

Moving the "Add Interval" modal changes focused field

2010-10-07T22:32:04Z

When inputting data into my timesheet, the popup window for "Add Interval" appears directly over the case number of the case I'm looking at (which is annoying in itself). If I've entered my start & end times, tabbed to the case field and the case field has focus, moving the modal causes input to shift to the Start field. This is similar to a previous case (#832 which I cannot find any info on how to link to it within SE).

Case FC1959915

Is there a way to make FogBugz work with high DPIs?

2009-12-21T04:22:49Z

On my laptop, the screen's resolution is over 130 DPI. Consequently, IE8 zooms in to 130%.

Most of FogBugz works fine but I've noticed that when I try to edit the properties for a bug, gigantic scrollbars show up that greatly obscure the text.

Screenshot: http://www.zooomr.com/photos/zianchoy/8713900/

Case FC1829267

Rich Text Editor in Safari 5.0.3 Mac - Fogbugz 8.4.87

2011-04-19T02:24:53Z

Upgraded to Fogbugz 8.4.87 for my server tonight.

I was excited to see the rich text editor bug fixes.

However, I had an issue in the Rich text editor that makes the cursor disappear and the text area has to be reselected to continue to edit.

As you know, Safari automatically resizes Text Areas to fit the text inside the area. At the point where Safari resizes the text area, the cursor is lost and i have to reselect the box to continue editing.

Mac OS X 10.6.7 with Safari 5.0.3.

Anyone else seeing this?

Thanks!

Caio

Case FC2037601

"Also perform this action on subcases" when resolving does not respect workflow

2011-04-26T17:02:51Z

One of my teammates noticed this today. We have a custom workflow that defaults resolved cases in the development project to be assigned to a virtual user called "testers".

He had a parent case, and a child case. He resolved the parent to the default assignee, testers, with the "Also perform action on subcases" box checked. The child was resolved, but assigned to the Primary Contact for that project. This is a user called "triage".

I would expect that the child cases would be assigned to either the workflow's default assignee, or the user that was specifically chosen when closing the parent.

Is there a setting I'm missing where I can adjust the behavior of child cases that are resolved when the parent case is resolved? If not, I'd like to request the functionality.

Case FC2053687

<> in VSS comment messes up history

2011-04-18T22:10:46Z

I just noticed a problem in the page showing version control history of a file. If a checkin comment contains HTML-like tags, the table display is messed up.

For instance, we have a comment like this:

some text '<table name> @ <column name>'
more text

This causes all following (earlier) checkins to be placed in the third (comment) column: Apparently FogBugz doesn't properly escape angle brackets in the generated HTML.

We use Visual SourceSafe.

Case FC2049936

FogBugz v8 support for links with non-standard ports

2011-03-18T23:34:26Z

When entering a link in a FogBugz case that contains a non-standard port, the resulting link is not usable.

Repro steps:

Create a case
Edit the case and enter a link using the HTML editor
Specify in the link a non-standard port (e.g. <a href="https://dev.example.com:44369/trac/MyProject/changeset/120">Changeset 120</a>)

The resulting link in the case is both not usable and a partial rendering of the URL and ref nofollow portion of the anchor tag.

If you remove the nonstandard port, FogBugz behaves as expected.

Case FC2033945

Tidy Case Events for Virtual/Community users?

2011-04-08T20:20:27Z

I noticed in the User Options:

Tidy Case Events Plugin: o On o Off

Toggles the Tidy Case Events plugin for this user. Tidy Case Events automatically hides subtext-only "Edited by..." events and adds a link on the left panel to restore them.

This setting exists for Virtual and Community users as well. But Community users can't see (non-email) case events. And Virtual users can't log in at all. So I guess the option is useless there?

Case FC2044755

Add option to Send Email to always use the Inbox project

2010-09-23T08:38:49Z

This drives me nuts: when you click Send Email, it defaults to the project that you used for the last new case. However, if you don't change it to Inbox, any replies to your e-mail will end up in some other random project, where they might be invisible for some time.

Please, please, let Send Email default to the Inbox project, or at least add an option to do this.

Case FC1955395

Bug: Unable to add links containing apostrophe in HTML case edits/Wiki

2011-04-01T20:14:05Z

Running FB Version 8.3.42 (DB 778, Build 1)

Trying to add a link to a case using HTML case editing it reports that:

"The link you've provided is not in a format that FogBugz understands"

The link I am trying to add is:

http://en.wikipedia.org/wiki/Student's_t-test

I as able to manually do the escaping and add the link using:

http://en.wikipedia.org/wiki/Student%27s_t-test

I don't thing FB should expect the end user to do the escaping manually.

Case FC2040286

Bug: First row in table in wiki pages appears to have a different style even though there is no header row?

2011-03-13T21:13:55Z

I am using self-hosted FogBugz version 8.3.42.

REPRO STEPS

Start a new Wiki article.
Delete the initial text.
Click Insert|Table.
For Rows, select 2 and ensure that Additional Heading Row is unchecked.
For Columns, select 1 and ensure that Additional Heading Column is checked.
Set Width to 90%.
Click Ok.

EXPECTED

All rows have the same style applied.

ACTUAL

The first row looks different in the following ways:
- The header column font is a lighter-weight font.
- The vertical alignment of the non-header column is Top instead of Centered.

SCREENSHOT

Case FC2030835

Opening cases in new browser tab/window and multi-select in list view

2011-03-08T18:16:07Z

I use Firefox, and its shortcuts for opening links in new tabs/windows:

Ctrl-click to open in new tab
Shift-click to open in new window

I've noticed when I do this to open FB cases from a list view in a new tab/window, FB still selects/unselects the case row as though I had clicked on the case row outside the link.

For ctrl-clicks it isn't so bad, as it just selects the case I am going to be looking at. In fact, sometimes that actually saves me time, if I then need to do a bulk operation on all the cases I looked at.

But for shift-clicks, it will select the case I opened plus all cases between that case and the previous case I selected, which really isn't useful at all, since it selects a bunch of cases I had no interest in whatsoever.

Personally, I don't see much value at all in selecting cases when the case link is clicked to open the case. I think it would work better if it left the selection unmodified. That way I can be sure only the things I explicitly wanted to be selected are selected. At the very least, I think it shouldn't do multi-select for the shift-click case.

Is this a bug? Is there some plugin / script that could fix it?

Case FC2029012

Trac Wiki import doesn't correctly link quoted wiki names using Fogbugz Trac Importer

2011-02-22T00:47:12Z

When you make a link in the trac wiki to a page with spaces in it, the required syntax is [wiki:"Wiki link with Spaces"]

I have successfully imported the wiki from trac to fogbugz, but all of the links that used the above syntax include the quotes.

I can manually edit each one to remove the quotes and it works correctly (the page is imported).

Can I run a regex against the wiki to fix this, or can the import tool be fixed.

Case FC2023949