bug Questions - FogBugz Knowledge Exchange

Default printing cases should not cut off right-side of text

2011-11-23T13:35:06Z

Whenever we print a case in FogBugz the right-side of every entry is cut off. This happens even if we shrink the width of the case view in the browser to the minimum.

I understand we can create an alternate CSS for printing, but it would be nice if the default behavior for FogBugz was something reasonable or even optimal.

http://fogbugz.stackexchange.com/questions/7009/how-to-print-case-smaller

Fogbugz screenshot 6.1.1 crashes on OS X Lion (10.7.2)

2012-01-06T18:50:21Z

The app will launch and put in the icon in the menu bar, but once I get the crosshair and drag an area on the screen, it crashes. Happens every time.

I downloaded the app from our premise-based Fogbugz installation (v6.1.46). Is there a fixed version of the screenshot utility? I use it all the time, but just recently moved to Lion and now can't use it at all.

Switching a Parent Case ID over to Subcase ID loses value

2012-02-06T06:06:16Z

Hi,

I can reproduce this issue every time. (We're using FogBugz onDemand).

Create a case (Let's call it case A).
Create a second case, making it a subcase of the first (Let's call it case B)
Edit case A or case B, it really doesn't matter which one you choose.
If editing case A, remove case B as the subcase, and put it's ID in the Parent Case field. If editing case B, remove case A as the parent and put it's ID in the Subcases field.
Click OK.

Expected Result: The parent/subcase relationship has been swapped.

Actual Result: There is no parent/subcase relationship at all; the changed value is not kept. In the event notation I see "Removed subcase [ID here]". Or "Removed parent [ID here]". I then have to edit the case again and re-enter the value that was lost, click OK in order to finally see the expected revised relationship as "Parent changed from (None) to Case [ID here]" in the event notation.

Please let me know if there's a more appropriate way to file issues (versus feature requests since the "Submit Feature Requests" button didn't seem the right way to go about reporting this issue).

Thanks, ~Angela

Case FC2215900

pasting text from MS-Word includes strange tags

2012-02-02T01:25:22Z

I grabbed a sub-list with sub-sub-lists from MS-word, and pasted it into the editor for a bug descriptions, and it pastes tags like: {cke_protected_7} Further, if I press Ctrl+A to select all, then Delete, it won't delete it all -- it leaves the start of the list elements, and a sub-list element. <-- NOTE this is two different bugs. Further, pasting in again, adds onto the tag count: e.g. {cke_protected_8} ... 9 ... 10. But if I paste the list into a list element that is left over, then it sort of works, but the alignment is off. Also, after having done that, pressing Enter only results in one CR (which is what it is supposed to do!) instead of the normal (buggy) two CRs that result.

Using Google Chrome in WinVista.

cheers! Jason Doucette

P.S. PLEASE auto-check the [x] Notify daily of any new answers!!! Bug reporting is not supposed to be painful. Every time I report a bug, I notice this is not set at the last second, since the drop down list hides it, so I can't see it, and then I have to go change it. FogBugz is built around painless bug tracking. Please follow this for these forums. Thanks!! :)

Wiki editor pushes headers down when hitting enter (Chrome)

2012-02-01T19:09:58Z

We're running FogBugz 8.7.57 hosted locally. I'm running Chrome 16.

To reproduce the problem, edit a wiki page and type something on a new line. Leave the cursor at the end of the line.

From the toolbar, select Heading 2.

Now hit enter to move to a new line.

Encountered: The whole header line moves down - the cursor has apparently jumped to the beginning of the line before processing the enter keypress, moving everything down.

This is not reproducible in IE or Firefox.

"Wiki Article Info: Links" addin is broken in FogBugz 8.

2012-02-01T18:04:29Z

The add-in "Wiki Article Info: Links" seems to be broken in FogBugz 8. We were using it in 7 and it worked just fine, but does not seem to expand the lists in 8.

API listIntervals request crashes

2012-01-25T20:12:26Z

Not sure if it's a correct place for bug requests, still.

I'm requesting my work intervals from an online fogbugz.com installation.

Here's the code I use to do it:

#!/bin/sh

FB_KEY=`cat ~/etc/myproject.fogbugz.com.token`
(
        echo -ne "cmd=listIntervals&"
        echo -ne "token=$FB_KEY"
) | POST -Ue https://myproject.fogbugz.com/api

I get back truncated XML and these headers:

200 OK
Cache-Control: private
Connection: close
Date: Wed, 25 Jan 2012 19:48:36 GMT
ETag:
Server: Microsoft-IIS/6.0
Content-Type: text/xml;charset=utf-8
Expires: Tue, 05 Sep 2000 09:00:00 GMT
Client-Aborted: die
Client-Date: Wed, 25 Jan 2012 19:48:36 GMT
Client-Peer: 64.34.80.163:443
Client-Response-Num: 1
Client-SSL-Cert-Issuer: /C=US/O=DigiCert Inc/OU=www.digicert.com/CN=DigiCert High Assurance CA-3
Client-SSL-Cert-Subject: /C=US/ST=New York/L=New York/O=Fog Creek Software, Inc./OU=IT/CN=*.fogbugz.com
Client-SSL-Cipher: DHE-RSA-AES256-SHA
Client-SSL-Socket-Class: IO::Socket::SSL
Client-Transfer-Encoding: chunked
Set-Cookie: sUniqueID=20120125194836-MY_IP_HERE-mblsf1u0p4; expires=Wed, 26-Jan-2022 00:48:36 GMT; path=/; secure; HttpOnly
X-AspNet-Version: 2.0.50727
X-Died: Missing newline after chunk data: <...XML Skipped...> at /usr/share/perl5/vendor_perl/Net/HTTP/Methods.pm line 481, <STDIN> line 1.
X-Powered-By: ASP.NET

XML is truncated at arbitrary places and sometimes it returns in full. The text in X-Died is the XML continued after the response was truncated.

My login is my username at gmail.com

"Show Quoted Text" link for customers not working

2011-04-14T07:52:14Z

In an email conversation with customers, attachments and replys can be hidden behind a "Show Quoted Text" link. This link works from our FogBugz interface, but the page the customers view to review the case has a non-functional "Show Quoted Text" link. It looks like the quoted text is being retrieved via some ajax mechanism and they don't have access.

The Undecided milestone is unassignable but still shows up in dropdown

2009-12-02T18:02:12Z

We have marked the Undecided milestone as unassignable, but cases can still be assigned to it. Imo this is a bug since at this point FB does not work as expected.

I can see that for system generated cases (eg receiving email) a default milestone is necessary and that Undecided serves this purpose. But I would rather have the ability to specify my own default milestone.

Case FC1838021

Bug: Screenshot tools is defect when working with more than one monitor

2012-01-04T10:51:35Z

I have two monitors at the office but when working at my client's location I use a laptop only.

When working with the Fogbugz Screenshot Tool on a two-monitor setup, I sometimes take a screenshot and view it on the second monitor.

When I open the tool next time (on my laptop) the window is on the non-existing second monitor and there's no way to get it back.

Thus I have a screenshot on an invisible monitor and no way to submit it to Fogbugz. Rather useless.

Desired action: Detect if the use is using a single screen and draw the window on the existing screen.

List of tokens available for replacement in Source Control/"Edit Repository" misses REPO

2012-01-03T08:18:09Z

Had to dig around a bit to find out that ^REPO is supported in the Diff/Log urls. This should be listed in the "Edit Repository" dialog along with ^FILE, ^R1, ^R2 and any other tokens that is supported.

Parent Cases don't correctly calculate Estimated Time Remaining

2011-09-20T15:32:32Z

We group and categorize tasks within a release under parent cases that reflect larger components/user stories/features/etc.

FogBugz does not now correctly calculate the Estimated time remaining for Parent Cases when some of the child cases have been resolved.

Currently, FogBugz takes a simple sum of the estimated time remaining for each of the child cases (regardless of resolved status). So let's say I have a Parent Case and child cases as follows:

2222 - Summary Feature
     -> 2223 - Task 1 (Est: 5h, Elapsed: 2h, Status:Resolved)
     -> 2224 - Task 2 (Est: 5h, Elapsed: 3h, Status:Active)
     -> 2225 - Task 3 (Est: 2h, Elapsed: 4h, Status:Resolved)

The actual expected time remaining on this Parent Case should be 2 hours (for the one remaining active case the estimate is 5 hours less the 3 hours worked already).

HOWEVER,

FogBugz will incorrectly (and somewhat naively) tell me that for this particular parent case I have 3 hours remaining:

   3 hours [for Case2223 which is already resolved] 
+  2 hours [for Case 2224]  
-  2 hours [for Case2225 which is resolved but over estimate]
--------------
   3 hours

So, the obvious fix here is to automatically set (for the purposes of this calculation) Estimated Remaining time = 0 hours for those cases that have already been resolved. It only makes sense. Just because I went over on one case in a parent group doesn't mean that it will suddenly not take as long to finish the other cases. Similarly, just because I'm under-estimate on cases in a group doesn't mean that it will magically take more time.

I understand that this doesn't affect EBS. But for purposes of reporting and looking at completion effort for individual feature groups, this is dramatically misleading.

It's bugged me (no pun intended) for a long time and I've already developed my own reporting for rolling up Feature/Parent groups and getting correct estimates for them, but I just ran into it again and wanted to put it in here.

Why do spaces matter in a comma-delimited list of IDs?

2011-12-23T18:57:57Z

Using the fogbugz search control, if I type:

1,2,3,4

And search, I'll get those 4 reports.

If spaces appear like this:

1, 2, 3, 4

I'll get a failed search.

As you can understand, this makes no sense and causes consternation on our team.

Please fix this.

When I edit a case and get the "edit not saved" message, everything but the event text is lost

2010-09-15T14:45:47Z

Repro:

Start editing case 123
Edit case 456 and set case 123 as its parent. Save this edit.
Change all the fields on case 123 and enter "big changes!" in the event body
Hit OK on the edit.

Expect:

"Edit not saved" because the case changed while you were looking at it.
All changes still show (body text AND field values)

Actual: 1. "Edit not saved" because the case changed while you were looking at it. 2. ONLY body text entered is saved. All my important changes to other fields are lost! sadface.

Note: This includes attachments and regularly causes me to send emails with the attachment missing.

Case FC1737835

Prior version of case note still displays in filters when using case event edit plugin to change a comment to an empty string

2011-12-08T19:54:52Z

When using the case event edit plugin to set the most recent comment to an empty string, the previous (non-empty) version of the comment is still displayed in filters.

Steps to reproduce:

Create a new case (or edit an existing one).
Add a comment to the case (e.g., "foo") and save.
Use the case event edit plugin to change the comment to an empty string (i.e., delete the whole comment).
Return to the filter of your choosing.

Expected result:

The case displayed in the filter will show either the current (empty) version of the comment, or the previous non-empty comment (I guess I could see an argument either way).

Actual result:

The case displayed in the filter will show the previous (non-empty) version of the comment ("foo" in this example).

Additional info:

Changing the comment to an empty string or a single space will reproduce this. However, if you change the comment to two or more spaces, then the comment shown in the filter will be correct.

Versions:

Reproduced in Version 8.6.50 (DB 786, Build 0) (for your server) and Version 8.7.18H (DB 789, Build 2) (hosted).

Case FC2187113

Feature Request: IPluginBugEventAttachmentArea

2011-12-01T16:03:20Z

It would be nice if there was an easy way in the plugin API to manipulate the display of the attachments for a bug event in the same way that you can in the header (using IPluginBugEventDisplayHeader) and the body (IPluginBugEventDisplay).

Right now I'm having to resort to JS voodoo that is dependent on the HTML layout of the page to manipulate this in my plugin.

On a related note, I think I may have noticed a bug in the way the attachment area is rendered in HTML. Though it doesn't seem to manifest any negative consequences to the user, the html seems invalid. Just thought you might want to know.

For any event that has an attachment, FogBugz renders two div tags with the same ID. Here is a snippet I extracted from my local installation (Version 8.7.16) that demonstrates the issue.

<div class="body" id="bugeventBody_160">...</div> 
<div  class="attachments" id="bugeventBody_160">...</div>

FogBugz Screenshot throws error on first use

2011-11-30T09:36:19Z

Recently whenever I use FogBugz screenshot on Windows 7, the first time I use it each time I've powered up my machine, when I go to send the screenshot, I'm prompted to enter my login credentials.

Before, the popup would then remove, and a new browser window open containing my screenshot for a fogbugz case.

However, now when I enter my login credentials the site opens up within the popup, and then a few seconds later I get a warning that a long script is being ran on the page, and would I like to force it to stop.

I've tried uninstalling, and re-installing, but to no avail.

Alt+Tab doesn't work when modifying a table in the wiki editor.

2011-11-12T20:24:13Z

Steps to reproduce:

Open wiki page editor in chromium-browser
Make a table
Click in one of the cells (making the Edit Table menu appear)
Press Alt+Tab

Expected result:

OS should switch focus to another opened application

The bug:

OS switches focus to another application, but immediately switches back to chromium-brower, making it effectively impossible to use Alt+Tab without first clicking beside the table.

Maybe not exactly a FogBugz bug... The bug is not reproducible in Firefox, so I suspect this is a chromium-browser bug, but I have never seen anything like it outside of FogBugz. Maybe the WYSIWYG wiki editor is doing something strange which makes chromium-browser think it needs to conserve focus?

Whatever the case may be, I would love to regain access to my second favorite feature: Alt+Tab (Ctrl+Z being the first).

I'm using ubuntu 11.10 by the way.

How can I make my kiwi remember what zoo it belongs to?

2011-11-04T18:58:59Z

More precisely, I'm talking about the editable tables example described in this wiki page.

I ran into a problem when while working on a plugin which uses some of the same components as in this tutorial. I'm using an editable table with a SelectInputString which gets populated with options and option values. For the life of me I was (and still am) unable to set the currently selected item by passing the argument in the hashtable (as described in the above example).

After a couple of hours of banging my head against the desk I placed the example code above verbatim into a plugin and uploaded that to my fogbugz instance. It seems to have the same problem I was running into.

For some reason in Forms.SelectOptions the parameter of ixZoo passed as as a hashtable key does not seem to get set as the selected item. I know it's passing it correctly to the dialog as I can see the correct selection if I embed that into a string that gets displayed on the dialog.

It looks like when comparing the options against the current selection it's comparing against the string "{ixZoo}" instead of the actual value.

Has something changed in Fogbugz in a recent version that has altered the way this works? or is the example code just wrong and it should be done in some other way?

In the code I'm referring to line 576:

Forms.SelectInputString(api.AddPluginPrefix("ixZoo"),
                            Forms.SelectOptions(zooNames,
                                                "{ixZoo}",
                                                zooIxs));

This is in the GetZooSelect that is called from DialogTemplateEdit

Cases reverted to narrow width

2011-08-05T11:24:10Z

Has anyone else noticed that the case view has reverted to the old narrow width and the resize is no longer available? I'm running FoD 8.5.120 and I think this was working ok yesterday.

I have emailed support about it already so I'll see what they say.

Report on percentage time spent bug fixing and code reviews

2011-10-26T09:19:05Z

I'm currently scheduling the next phase of my project in Fogbugz. I'd like to get a report from previous phases on the percentage amount of time spent bug fixing and code reviewing. This is in order to create two cases with estimated times for these activities over the phase so the projected dates for the project are somewhat close to reality. Is there any functionality in Fogbugz to do this?

Estimation History not working

2010-01-06T06:05:31Z

I'm using FogBugz On Demand. I have several cases that have been opened, estimated, worked on, and resolved as "(completed)" by me, yet when I go to the "My estimation history" report, I get the message that I have no historical estimates. Why?

I use a customized category of "task" for most cases instead of the standard bug, feature, inquiry, schedule item, etc., would that make a difference?

Is there a minimum number of cases that must be resolved after estimating before they show up in your estimation history?

Does the "time charged against it" have to be through "Working On" then stopping? Several tasks were done offline and my timesheet was manually edited later.

Case FC2152377

Post gets HTML encoded if case was edited while writing HTML comment

2011-10-20T13:30:00Z

How to recreate:

Open a new case
Start to edit it (Lets call this edit 1) with a HTML comment, not the plain text comment option. Add in some blank lines and a single quote or two.
Open another window and edit the same case (Edit 2) and submit, HTML or plain text it does not matter
Submit Edit 1

You should be told to review your update as the case has changed. Notice your comment is shown as HTML Encoded &'s showing up etc.

Not a massive problem for me but it has caught out others and its becoming a pain to strip out all the encoded HTML.

Cheers

Pete

Bug: Color formatting not retained during copy/paste.

2011-10-20T13:11:00Z

If I copy one sentence on a wiki page that has one word formatting style (eg colour) into a space further down the same document, the style does not get retained.

However if I copy a sentence with two different formatting styles (eg one word red and another green), the pasted sentence retains the original word formatting.

Case FC2152216

Fogbugz 8 Automated Error bugs

2011-10-11T18:42:07Z

Referring the automated bug feature specifically FogBugz.BugReport.Submit(url, user, project, area, email, bool , title, exception bool, version, bool) (using .net)

When submitting a bug the bug does not always appear in the correct project. This bug seems to have been introduced in version 8 or when upgrading from 7 to 8.

Also when a bug is submitted it is combined with other bugs. The mechanism to match similar bugs is terrible. I would rather this feature be turned off than to work the way that it does. Duplicates are better than hidden errors. Match by stack trace or Message string or turn the feature off. This terrible matching mechanism was also terrible in version 7. My company (a subdivision of Caterpillar) will not adopt fogbugz because of the problems with this.

Also the returned string from this function is now "Error". In version 7 I believe it was something else. This is worthless. Why not return the bug number? I have reported this error before.

Help! The mod-mono-server2 process is killing my server!

2010-05-05T14:55:44Z

My users are complaining that FogBugz is running slowly all of a sudden. When I run top on my FogBugz web server (which is on Linux), I see that the mod-mono-server2.exe process is consuming 99% CPU.

How can I prevent this from happening?

Case FC1863199

Changed my password and subsequently lost admin priviledges!

2011-10-03T11:00:45Z

This sounds crazy but it actually happened to me right now.

My user is Site Admin on our On-Demand instance (demicode.fogbugz.com). I went into My Settings->Options and changed my password. When returning to List Cases I realize I no longer have access to my projects. Also, my access to the Admin Dashboard is gone.

Bug? Pressing enter twice in Chrome causes cursor to disappear

2011-08-30T13:45:29Z

In the Chrome browser, if I am in the main text field of a case and I press Enter twice to start a new paragraph, the cursor disappears and I can no longer type until I reposition the cursor using the mouse.

I am using Google Chrome 14.0.835.109 beta-m for Windows, on Windows 7 64-bit. This is FogBugz on demand, Version 8.5.125H (DB 786, Build 2).

Bug Report: FogBugz doesn't recognize quoted text from its own replies when using HTML format

2011-09-26T23:13:17Z

Steps to reproduce in FB Version 8.5.89:

(1) Open any case that was created from an incoming e-mail.
(2) Click the reply button.
(3) Switch to HTML format if it isn't already set that way.
(4) Hit the send button.

Expected Result:
A new case event will be added and the original e-mail will be hidden with a "-show quoted text-" link to bring it back.

Observed result: New case event added, but the original e-mail isn't recognized as quoted text.

Analysis / Workaround
It appears the problem is an extra tab that is added to the front of the -----Original Message----- line that makes the RegEx not recognize it as an e-mail thread delimiter.

I did a quick and dirty hack to the source code in util.was inside function CompressEmailMessage to work around this as follows (for the benefit of any other user who needs it prior to an official fix from FC).

Changed

Dim rgPatterns = Array( _
sInitiator & "[- &gt;]+(" & FB_EMAIL_SEPARATOR_ORIGINAL_MESSAGE_ALL & ")" & sTerminator, _
sInitiator & "[- &gt;]+(" & FB_EMAIL_SEPARATOR_FORWARDED_MESSAGE_ALL & ")" & sTerminator, _
sInitiator & "(" & FB_EMAIL_SEPARATOR_ON_DATE_USER_WROTE_ALL & "):" & sTerminator, _        
sInitiator & "(----+.*----)" & sTerminator, _
sInitiator & "(_________________________+)" & sTerminator )

Dim rgPatterns = Array( _
sInitiator & "[- &gt;]+(" & FB_EMAIL_SEPARATOR_ORIGINAL_MESSAGE_ALL & ")" & sTerminator, _
sInitiator & "[- &gt;]+(" & FB_EMAIL_SEPARATOR_FORWARDED_MESSAGE_ALL & ")" & sTerminator, _
sInitiator & "(" & FB_EMAIL_SEPARATOR_ON_DATE_USER_WROTE_ALL & "):" & sTerminator, _        
sInitiator & "(\s*----+.*----)" & sTerminator, _
sInitiator & "(_________________________+)" & sTerminator )

Just thought I'd let you guys know so you could perhaps patch this in a future release.

Are 'Do Later' tasks removable?

2011-09-15T17:12:20Z

When I try to change the Do Later dropdown from 'Notify Me' to '-none-', a case edit event is shown in the case with the text "Do Later Task (Notify Me) for user at date time has been removed." but the Do Later fields themselves continue to show 'Notify Me' and the original date and time.