Snippet Placeholder for First Name

2010-12-03T02:03:02Z

Every email reply begins with:

Hello Sarah,

Is there a snippet placeholder which would allow this? i.e.

Hello {firstname},

Browsing the questions here, it seems that there are undocumented snippets available.

I'm using FB on demand.

Answer by Michel de Ruiter for Snippet Placeholder for First Name

2010-12-03T13:51:48Z

I think these are all available placeholders:

case ID: {case}
message subject: {subject}
FogBugz URL: {url}
external ticket: {ticket}
single case ticket: {ticket_singlecase}
external link: {ticketurl}
single case link: {ticketurl_singlecase}
sender email: {sender}
my name: {username}
my email: {useremail}
mailbox name: {fullname} (empty in snippets)
mailbox email: {email} (empty in snippets)

Answer by Rich Armstrong for Snippet Placeholder for First Name

2010-12-03T14:34:03Z

Here's my custom placeholders BugMonkey script:

name:          Custom Placeholders
description:   Adds some helpful values to the rgPlaceholders list.
author:        Rich Armstrong
version:       1.0.0.4

js:

$(function(){
  // if we're not on the case page, don't do anything
  if (!$('#bugviewContainer').length) return;

  /* To Title Case 1.1.1
   * David Gouch <http://individed.com>
   * 23 May 2008
   * License: http://individed.com/code/to-title-case/license.txt
   *
   * In response to John Gruber's call for a Javascript version of his script: 
   * http://daringfireball.net/2008/05/title_case
   */
  String.prototype.toTitleCase = function() {
    return this.replace(/([\w&`'‘’"“.@:\/\{\(\[<>_]+-? *)/g, function(match, p1, index, title) {
        if (index > 0 && title.charAt(index - 2) !== ":" &&
          match.search(/^(a(nd?|s|t)?|b(ut|y)|en|for|i[fn]|o[fnr]|t(he|o)|vs?\.?|via)[ \-]/i) > -1)
            return match.toLowerCase();
        if (title.substring(index - 1, index + 1).search(/['"_{(\[]/) > -1)
            return match.charAt(0) + match.charAt(1).toUpperCase() + match.substr(2);
        if (match.substr(1).search(/[A-Z]+|&|[\w]+[._][\w]+/) > -1 || 
          title.substring(index - 1, index + 1).search(/[\])}]/) > -1)
            return match;
        return match.charAt(0).toUpperCase() + match.substr(1);
    });
  };
  var addCustomPlaceholders = function(){
    if (!window.goBug) return;
    var oMyFirstName = new Object();
    oMyFirstName.sPlaceHolder = "{myfirstname}";
    var oMyLastName = new Object();
    oMyLastName.sPlaceHolder = "{mylastname}";
    var oMyName = new Object();
    oMyName.sPlaceHolder = "{myname}";
    oMyName.sValue = GetFullName(); // this placeholder already exists as {username}
    // I just did this for consistency.
    sMyName = GetFullName().match(/(\w+) (\w+)/);
    if (sMyName[1]) { 
      oMyFirstName.sValue = sMyName[1];
      oMyLastName.sValue = sMyName[2];
    }
    rgPlaceHolders.push(oMyFirstName);
    rgPlaceHolders.push(oMyLastName);
    if (window['goBug'] != undefined) {
       if (goBug.sCustomerEmail == "") {
            return;
       }
       var oFirstName = new Object();
       oFirstName.sPlaceHolder = "{firstname}";
       sFirstName = goBug.sCustomerEmail.match(/^"?(([\w'\-\(\)]+), )?([\w\'\-]+)( [\w'\-\(\)\.]+)*(, [SsJj]r.)?"? <[a-zA-Z0-9._+-]+@[a-zA-Z0-9.-]+\.[a-zA-Z]{2,4}(\.[a-zA-Z]{2,4})?>$/);
       if (sFirstName) { 
       oFirstName.sValue = sFirstName[3].toTitleCase();
       } else {
         oFirstName.sValue = "[[name]]";
       }
       rgPlaceHolders.push(oFirstName);
    }
  } //end function addCustomPlaceholders
  addCustomPlaceholders();
});

It adds {name}, {myfirstname}, {mylastname}.

Notes:

If we don't know the first name, we replace with [[name]] which will be highlighted for you to replace.

Caveats:

Not tested in IE. Works in Chrome and Firefox.
Sometimes when we start typing, this script hasn't run yet.
Doesn't work with "Last, First" yet.
Is broken by names with accents in them.
Only works with snippets, not with autoresponses.
It pulls from the Correspondent every time. If others chime in, it'll still fill in the correspondent name.

Snippet Placeholder for First Name - FogBugz Knowledge Exchange

Snippet Placeholder for First Name

Answer by Michel de Ruiter for Snippet Placeholder for First Name

Answer by Rich Armstrong for Snippet Placeholder for First Name