FB 8 - disable auto replies going to a specific email address - FogBugz Knowledge Exchange most recent 30 from http://fogbugz.stackexchange.com2013-05-18T19:30:05Zhttp://fogbugz.stackexchange.com/feeds/question/5841http://www.creativecommons.org/licenses/by-nc/2.5/rdfhttp://fogbugz.stackexchange.com/questions/5841/fb-8-disable-auto-replies-going-to-a-specific-email-addressFB 8 - disable auto replies going to a specific email addressBlake CSI2010-11-11T14:30:54Z2012-10-24T14:54:53Z
<p>Is there any way to disable auto reply for cases submitted from certain email addresses?</p>
<p>We have dozens of systems out there that send us alarms via email to our fogbugz email account. There is not a real email inbox on the other end, therefore our fogbugz fills up with tons of bounce back messages.</p>
<p>We are running FB 8.0.26</p>
http://fogbugz.stackexchange.com/questions/5841/fb-8-disable-auto-replies-going-to-a-specific-email-address/5851#5851Answer by Rich Armstrong for FB 8 - disable auto replies going to a specific email addressRich Armstrong2010-11-11T22:05:27Z2010-11-11T22:05:27Z<p>There's a particular subset of <code>From</code> addresses that we won't reply to. We look for things like "auto" and "no-reply" in the address the mail was sent from and if we find them, do not reply.</p>
<p>You could add a matching pattern to your FogBugz code and recompile, or you could have the messages come from something like <code>do-not-reply@example.com</code>, which shouldn't be replied to.</p>
http://fogbugz.stackexchange.com/questions/5841/fb-8-disable-auto-replies-going-to-a-specific-email-address/10899#10899Answer by doug easterbrook for FB 8 - disable auto replies going to a specific email addressdoug easterbrook2012-10-24T14:54:53Z2012-10-24T14:54:53Z<p>I want this too. </p>
<p>it doesn't seem hard to have an enterable list of email addresses in the admin portion that are not to be replied to.</p>
<p>think of it as a 'blacklist'. </p>
<p>We have email addresses that we always receive our voice mail from ... but the pattern just does not match the built in fogbugz ones ... so, I'd say this was a fairly serious limitation as we get 2 or 3 cases created for each voicemail we receive, by the time things bounce around.</p>